Visitor Services and Volunteer Program Manager
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Background Information
About ACCA
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ACCA is Melbourne’s premier venue for international and local contemporary visual art.
Designed by Melbourne based architects, Wood Marsh, ACCA’s distinctive steel building opened its doors to the public in October 2002. Since its inauguration it has received popular and critical acclaim nationally and internationally and attracted a loyal and growing audience.
ACCA’s exhibition program, overseen by renowned Artistic Director, Juliana Engberg, brings the newest and the best contemporary art to Melbourne audiences. The program combines originally conceived group exhibitions with new commissions from prominent and emerging Australian and international artists.
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ACCA’s Front of House and Volunteer Programs
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Visitor Services
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ACCA’s visitor numbers exceed 140,000 annually, including participants in public programs and events. Its growing audience is loyal, committed and diverse. Visitor surveys conducted by Roy Morgon Research reveal that 96% of visitors intend to return and 36% return more than 4 times a year. ACCA attracts creative, intelligent, culturally interested and socially aware people of varying ages and occupations.
ACCA has a comparatively low marketing budget and channels its limited resources into low cost direct communication methods. The majority of visitors cite word of mouth or media as the motivator for their visit. Front of house staff and invigilators play a key role in promoting a fulfilling visitor experience for ACCA audiences. The ACCA team is approachable and well informed about the art on display, welcoming enquiries from visitors wishing to engage in discussion about ACCA programs. Visitors indicate a high level of satisfaction with visitor services and cite the friendly helpful staff as an important part of their experience.
ACCA’s visitor services include reception, a modest bookshop facility, the ACCA coffee cart and an online information facility, Infocube.
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Volunteer Program
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ACCA’s highly regarded Volunteer Program provides professional development opportunities for many young artists and arts professionals wishing to work in the arts industry. ACCA relies on the contribution of a large number of volunteers who work in a variety of roles including front of house reception, events, mailouts and other administrative duties. Working as an ACCA volunteer is a potential stepping stone to paid casual work and other professional opportunities. ACCA volunteers are a community who share interests and information as well as attending regular training sessions.
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The Post
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ACCA is seeking applications from energetic, experienced and motivated individuals to run the gallery’s front of house and lead our team of dedicated volunteers. The successful applicant will be a people person with a genuine commitment to visitor services, strong organizational skills and the ability to lead and inspire others. Ideally applicants will have worked in a contemporary art environment or another cultural venue.
The successful applicant will have strong natural leadership skills and be capable of nurturing a culture of outstanding professional standards, whilst maintaining team spirit and encouragement of young staff and volunteers. High level attention to detail is required to deliver quality outcomes across a range of visitor services, including reception, merchandising, and delivery of information about ACCA’s programs.
The Visitor Services and Volunteer Program Manager will also be required to monitor the works in ACCA exhibitions to ensure smooth and continuous presentation, liaising with exhibition staff in the event of malfunction or damage.
This is a full time position with a salary package of $57,770. This comprises a base salary of $53,000 and 9% superannuation. A one-year contract is offered initially.
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The Professional Context
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ACCA has a lean, committed and multi-skilled core staff team working across the areas of exhibitions, education, administration, development and visitor services. The organization is managed by the Executive Director alongside the Artistic Director who oversees artistic programming. ACCA also engages a team of casual & contract staff who work as invigilators, crew and weekend front of house and a large pool of volunteers who assist with front of house, events, and other administrative and installation tasks.
The Visitor Services and Volunteer Program Manager will report to the Executive Director. The position oversees casual staff including invigilators, weekend front of house coordinators and coffee cart staff as well as volunteers. The responsibilities associated with the post are outlined in further detail in the Position Description.
The Visitor Services and Volunteer Manager works closely with all members of the ACCA staff. The successful applicant will be a team player and an energetic self-starter.
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For further information call Executive Director, Kay Campbell on 03 9697 9999 or visit ACCA’s website: www.accaonline.org.au
Applications should be emailed to: lmcnamara@accaonline.org.au
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Applications should consist of a brief covering letter addressing the selection criteria along with a recent Curriculum Vitae.
Applications should be sent by email. No responsibility can be taken for applications not addressed as designated above.
Additional printed material may be sent at your discretion, but we cannot guarantee that it will be returned to you. Please note that no late applications will be accepted.
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Closing date: 5pm Tuesday 14th December 2010.
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